Here at our Chester office we're currently seeking a Treasury Service Advisor dedicated to Card Servicing to join our rapidly expanding team. Working with our varied multi-national client base you'll help to on-board and implement our card programmes, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.
Whether you're already working within operational cash management or AP/AR, if you have the passion to develop a career in banking then we'd love to hear from you. We're particularly interested in those with:
Card Management Operations experience within Retail and/or Investment Banks
AP/AR experience within wider industries AND Fluency in one or more European language (French, Spanish, German or Italian)
In return we not only offer the training and support you'd expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development.
As a Treasury Service Advisor your main responsibilities will involve:
Being responsible for supporting clients card accounts
Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
Employing polished verbal and written communications to constantly keep our client and sales partners informed
Possessing a passion and urgency to serve our clients and operate as a client advocate
Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
Managing multiple requests simultaneously that contain a variety of complexities and resolution periods
Working independently with strong organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied
Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
As a Treasury Service Advisor your skills and qualifications will ideally include:
Broad understanding of card management products
Prior experience gained within financial services or investment banking
Able to demonstrate solid experience in client facing roles, preferably within a similar client servicing function
Excellent time management skills
Excellent interpersonal, communication, presentation, organisation and team skills
Able to travel as required to meet client needs
Prior experience with portfolio management is desirable
Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking)
About Bank of America Merrill Lynch
Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses.
The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.
Apply If you're interested in this opportunity please send your details to us by applying online.
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