Bachelor's degree and 2 or more years of Human Services experience
OR 5 or more years Human Services experience
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years HIV-specific service experience
1 or more years Homeless Services experience
1 or more years Case Management experience
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical. Solid Case Management experience including the ability to assess client needs, create care plans, and follow-up in order to address barriers and ensure care is continuous and comprehensive.
Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.
Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life. This includes the ability to implement a Housing First model.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless. This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.
Strong interpersonal skills and the ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors. This includes the ability to engage others in conversation and actively participate in conversations while interacting with others.
The ability to provide efficient, quality service to both internal and external customers. This includes putting the customer first, following through on responsibilities, ensuring that promised work is completed, taking responsibility for commitments.
The ability to teach and train others (mentor) in processes and procedures.
The ability to work without close supervision, taking ownership of work activities and ensuring tasks meet AFC’s standards.
Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.
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Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.