Bachelor's Degree and a minimum of three-five (3-5) years of experience providing technical support in a professional or higher education setting with a diverse community required. An additional four years of the above work experience, or combination of Associate's Degree and two years of experience in the above can be substituted for the required Bachelor's Degree. Virtual desktop and mobile computing experience preferred. Ability to work evenings and/or weekends as necessary is required.
- Thorough knowledge and demonstrated proficiency with the Macintosh and Windows Operating Systems, hand-held mobile devices and applications;
- Knowledge of and experience with a variety of basic computer applications and utilities, including MS Office Suite, web browsers, McAfee Anti-virus, Pharos Print and Reservation Services, and imaging solutions such as Acronis, Kace and Ghostcast;
- Knowledge of security risks, copyright violations and other inappropriate or unlawful computing practices;
- Desire and willingness to work with end-users and provide high-quality customer service to people at all levels in a university setting.
- Understanding of networking and related troubleshooting;
- Ability to supervise the work of others;
- Ability to work independently, as well as part of a team;
- Ability to schedule, organize and prioritize multiple simultaneous work activities to utilize efficiently and meet objectives;
- Ability to communicate with all levels of the organizing, including faculty, staff and students;
- Strong oral and written communication skills;
- Strong troubleshooting skills with referenced operating systems;
- Strong interpersonal skills, which facilitate positive working relationships with both co-workers and end users;
- Strong commitment to customer service.
The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews:
Please apply online with your resume, cover letter, and list of three professional work references.
- Professional Union.
- Full time. Benefited.
- Unrestricted funding.
- Grade 30 (see link below for salary chart).
Only Internal Professional Bargaining candidates will be considered during the first 7 business days of the posting. All other candidates will be considered after that period.
Closing date for applications: June 15, 2017.
The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information. In addition to federal law requirements, the University of Massachusetts Boston complies with applicable state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.