LHI Bilingual Spanish Customer Service Representative - Miami, FL Telecommute
February 9, 2018
Position Description:At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years.Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.Primary Responsibilities: Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines.Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries primarily for the Spanish speaking community.Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.Maintain constant awareness of service level and queue status in order to meet contractual requirements.Support the continuum of care related to Global Nurse Advice Line contacts
Required Qualifications:High School Diploma / GED (or higher)Bilingual with English and Spanish (must be proficient)Customer service experienceAbility to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft OutlookA private designated work space and high speed internetComfortable working one or more of the following shifts with weekends and holidays possible = 1st shift – comfortable working an 8 hour shift between hours of 5:00am-6:30pm. 2nd shift – comfortable working an 8 hour shift between hours of 12:00pm-10:00pm. 3rd shift – comfortable working an 8 hour shift between hours of 6:00pm-9:30amUnited States CitizenshipAbility to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86Preferred Qualifications:Experience working in the Healthcare IndustryExperience working with Medicaid or MedicareExperience working in a call center environmentPrior military or TRICARE Beneficiary experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Miami, Healthcare, Customer Service, Bilingual, Spanish
Internal Number: 230491
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.