Technology Operations and Support Services Supervisor (January 2018)
January 19, 2018
Technology Operations and Support Services Supervisor (January 2018) Citrus Community College
About Citrus College: Celebrating over 100 years of service, Citrus College is located in Glendora in the foothills of the San Gabriel Mountains, approximately twenty-five miles northeast of metropolitan Los Angeles. The college has the distinction of being the oldest community college in Los Angeles County and the fifth oldest in the state.
Citrus College was founded in 1915 under the leadership of Dr. Floyd S. Hayden, who helped bring the community college movement to California. From 1915 to 1961, the college was operated by the Citrus Union High School District. In July 1961, the Citrus Community College District was created to include the Azusa and Glendora unified school districts. In 1967, the district expanded to include the Claremont, Duarte and Monrovia school districts.
Today, Citrus College occupies a 104-acre campus. The college is currently experiencing a major facilities expansion project that will change the look of the campus. The college enrolled 27 students in 1915 and currently the college serves more than 19,000 students annually. Classes are offered on a 16-week calendar (fall and spring semesters), as well as in a variety of non-traditional scheduling options -- winter intersession, evenings, summer sessions, and optional class formats, such as online education courses.
Mission Statement Citrus College provides innovative educational opportunities and student support services that lead to the successful completion of degrees, transfer, career/technical education and basic skills proficiency. The college fosters personal and professional success through the development of critical thinking, effective communication, creativity, and cultural awareness in a safe, accessible and affordable learning community. In meeting the needs of our demographically diverse student population, we embrace equity and accountability through measurable learning outcomes, ethical data-driven decisions and student achievement.
Accreditation Citrus College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges, 10 Commercial Blvd., Suite 204, Novato, CA 94949, (415) 506-0234), an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education. Additional information about accreditation, include filing of complaints against member institutions can be found at www.accjc.org.
POSITION SUMMARY: Under the general direction of the Chief Information Services Officer, the Technology Operations and Support Services Supervisor provides direction and supervision for the comprehensive desktop and instructional technology operations and support services. Ensures consistent and efficient service to college personnel, students, and the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provides day-to-day supervision, coordination and operation of desktop computing resources and related applications including planning, purchasing and implementing the configuration of client desktop computing hardware, software and peripherals. - Administers Helpdesk operations and field technical staff in matters relating to the installation, maintenance, and repair of desktop computers, instructional support equipment, and relevant software. - Negotiates service-level agreements to maintain service-level objectives and customer satisfaction. - Ensures the successful and timely resolution of service requests by providing excellent customer service. - Collaboratively develops standards for acquisition and support of desktop computing hardware and software; coordinates the acquisition of desktop computing hardware and software, and plans for the replacement and lifecycle management of desktop, lab and e-classroom computers - Oversees end-user technology training for staff and faculty. - Works with Instructional Services to develop criteria and specifications for new instructional technology equipment; arranges for displays, demonstrations, testing and evaluations and training in the use of the latest equipment; procures and administers emerging instructional technologies that support the college mission. - Establishes college-wide desktop and instructional equipment purchasing standards. - Evaluates and authorizes desktop and instructional equipment purchase requisitions for all departments and divisions. - Oversees maintenance of records on hardware and software resources for desktop and instructional equipment support. - Works with Instructional Services to identify technology requirements for classrooms and instructional labs and define replacement cycles. - Engages in activities to keep current with computer desktop and instructional technologies to proactively administer instructional and desktop technologies for the college. - Hires, trains, supervises, and evaluates the performance of direct reports and student assistants. - Serves as chairperson for the appropriate shared governance committees. - Participates on technology management team including but not limited to annual budgeting and strategic planning. - Maintains positive working relationships with other departments on campus. - Communicates District policy and administrative decisions to assigned personnel and students. - Administers the collective bargaining agreements among the District and the classified union. - Creates an atmosphere of collegiality and supports the goals of participatory governance. - Supervises and evaluates assigned personnel. - Resolves conflict. - Insures compliance with local, state, and federal regulations. - Performs other duties as assigned that support the overall objective of the position and the District's mission and philosophy.
KNOWLEDGE, SKILLS, AND ABILITIES: - Management skills with policy and budget formation including preparation and administration of the annual budget. - Knowledge of Desktop software standards, upgrade procedures, and maintenance activities to achieve the highest possible reliability and accessibility of computer systems. - Customer service protocol with a customer-service oriented priority. - Ability to perform all of the relevant duties of the position with only general direction. - Ability to work effectively in a shared governance environment. - Ability to provide customer support from a management level. - Ability to provide customer service protocol with a customer service-oriented priority. - Ability to effectively use a personal computer and a variety of job-related software applications. - Ability to conduct long-range planning. - Ability to communicate effectively, in English, with a diverse population both orally and in writing. - Demonstrated understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, religious, cultural background, disability, and sexual orientation of community college students, faculty, and staff.
PREFERRED QUALIFICATIONS: - Prior experience supervising a technology help desk in a college or university environment. - Prior experience hiring, scheduling and supervising temporary staff such as student workers. - Prior experience scheduling and conducting software training classes for end users.
EDUCATION AND EXPERIENCE: - Possession of a bachelor's degree in computer science or information systems, or a related field, and a minimum of eight years of related experience.
'CITRUS COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.' It is the policy of the District not to discriminate against and to encourage a diversity of applicants based on national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, physical or mental disability, use of family and medical care leave, genetic information, military or veteran status, gender identity, gender expression, or because he or she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one of more of these actual or perceived characteristics.
Special Instructions to Applicants: Applications are considered legal documents, and as such, all areas of the application must be completed or your application packet will be considered incomplete, and will not be moved forward. While it may be appropriate in some areas of your application to use 'NA' (not applicable), do not use terms such as 'see resume' or 'see attached'. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.
Applicants are responsible for ensuring that all required documents, and those additional documents you choose to include, are attached BEFORE clicking the 'Finished Attaching Documents' button and confirming. It is advisable to attach 'Optional' documents first, and then 'Required' documents once you are ready to click on the 'Finished Attaching Documents' button and confirming.
Application and Supplemental Questionnaire must be complete. A resume will not substitute for a fully completed employment application and supplemental questionnaire. Incomplete applications will be rejected. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.
Additional documents CANNOT be added to your electronic application packet once you click on 'Finished Attaching Documents' and receive your confirmation number; so, please be sure you have all documents you will upload handy and in an electronic format. THE APPLICANT TRACKING SYSTEM WILL NOT ACCEPT DOCUMENTS LARGER THAN 2MB. IF YOUR DOCUMENTS DO NOT UPLOAD, PLEASE RESIZE. If you do not have all your documents handy at the time you are applying for the position, we advise you to click on 'Finish Attaching Documents Later'. Be sure, however, to finish attaching your documents BEFORE the close or first consideration date for the position. Please remember, you will NOT be able to attach additional documents after you have selected 'Finished Attaching Documents' and have received a confirmation number, and you will not be able to apply for a position after the position has closed.
Please note: should an applicant apply for a position more than once, only the most recently received application packet will be the one screened for completeness. All others will be deemed inactive, and will not be considered, regardless of completeness.
We regret we are unable to accept faxed, emailed, mailed, or hand delivered application materials outside the online Applicant Tracking System (ATS). Only application materials submitted through this electronic format will be accepted. Exception: The Citrus College Form 101 must be mailed or hand delivered to the Director of Human Resources in a sealed, confidential envelope.
Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.
Starting salary for a new supervisor/confidential hire at Citrus College is fixed at Step 1.
About Transcripts: --Candidates must upload copies of all transcripts (need not be official at the time of application) which prove sufficient for verifying minimum qualifications for this position. --Official transcripts will be required at the time of the job offer. --Transcripts must be from the awarding institution, and must show that the degree has been awarded (or conferred) and the year. --Degree(s) must be earned (or conferred) from accredited institution(s) or an equivalent foreign institution by the first consideration date for this position. --All degrees must be verifiable on a legible transcript by the indicated first consideration date for this position. --Foreign transcripts must be transcribed in English AND evaluated for U.S. equivalency by a bona fide U.S. evaluation service.
Selection Procedure: --A selection committee will review application packages of those candidates who have met the minimum qualifications for this position, and will select a limited number of qualified candidates for an interview. --Each candidate may be asked to make a presentation on a topic of the selection committee's choice. The candidate will be informed of the topic when an interview appointment is scheduled. --Each candidate may be asked to provide a sample of his or her writing ability just prior to the interview. --Travel costs must be borne by the applicant. --Final candidates for faculty, management, and supervisor/confidential positions may be interviewed by the Superintendent/President. --If selected as a finalist, the candidate permits the District to contact the current and former employer(s) to investigate past employment history.
Citrus College delivers high quality instruction that empowers students to compete globally and to contribute to the economic growth of today's society. We are dedicated to fostering a diverse educational community and cultural learning environment that supports student success in pursuit of academic excellence, economic opportunity, and personal achievement.