Summary: The Senior Director of Program Strategy leads Heartland Human Care Services’ (HHCS) program strategy, leveraging opportunities within HHCS and partnering across the Heartland Alliance enterprise in order to realize the full potential of Heartland Human Care Services. Heartland Alliance is committed to providing equity and opportunity for all and we are passionate about our mission:
To achievefreedom from want, fear, and injustice for people marginalized by poverty, displacement, or situations of vulnerability by developing and providing a continuum of services that meet basic needs, build strengths, safeguard human rights, and provide opportunities for positive change.
As the largest company within Heartland Alliance, HHCS provides direct services to more than 21,000 participants through the dedicated efforts of over 700 human rights workers. As a key member of the Executive Director’s leadership team, the Senior Director of Program Strategy leads the ongoing development and execution of the company’s strategic priorities; builds capacity and creates systems to drive organizational effectiveness; ensures the alignment, integration and coordination of HHCS departmental plans and priorities; and contributes to the development, and facilitates the adoption, of tools and resources that foster continuous improvement and measure impact. The successful candidate will show demonstrated abilities to be highly collaborative, a great communicator, organized, self-motivated, entrepreneurial, and a creative, dynamic problem solver. The position is fundamentally strategic, analytical, and facilitative, within the following priority focus areas:
Program strategy development and execution
Collaborate with the HHCS Senior Directors to support the Executive Director in making and implementing critical programmatic strategic decisions and ensuring that Senior Directors and their teams receive essential support to execute on innovative work.
Lead the ongoing development and execution of HHCS’ programmatic strategy.
Ensure the alignment of company-level and departmental program strategic goals and work plans with the Heartland Alliance strategic vision and strategic priorities.
Identify areas of innovation and best practices within HHCS that lend themselves to growth and replication; build a strategy to leverage the programmatic strengths of the company. Access evidence-based programs to inform growth.
Design and deliver training and technical assistance to senior leaders and program directors as they implement strategic priorities, with a focus on building systems for innovation, continuous improvement and impact measurement; identify and upskill key staff to train and support their teams.
Inform talent and staffing structures to maximize organizational effectiveness in achieving the strategic goals, working closely with the Executive Director, HHCS Senior Directors and the HHCS Human Resources Business Partner.
Continuous improvement and impact measurement
Partner with the Director of Quality Management to drive a culture of continuous improvement and impact measurement across Heartland Human Care Services.
In partnership with Heartland Alliance’s Social Impact Research Center oversee the integration of a system to monitor organizational performance metrics in order to measure, and ultimately strengthen, programmatic impact.
Supervise the Community Liaison role; develop and implement a plan for community engagement for HHCS
In collaboration with senior leadership, develop and monitor impact, quality assurance and integrity measures that align with strategic goals and drive growth and innovation.
Generate knowledge sharing, training, development and promotion of best practices for organizational health and growth.
Facilitates the design of new projects;
Partners with HHCS Associate Directors of Fund Development and the Donor and Community Relations team to research and analyze funding opportunities – including from entities such as SAMSHA, CDC, USDHHS, HUD, private foundations and individuals – that align with HHCS strategies for growth and innovation.
Represent programs internally and externally to potential donors and peer agencies;
Supervise assigned staff, interns, or volunteers;
Other duties, as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
MA or other advanced degree in any of the following fields: Counseling, Social Work, Psychology, Public Health, International Affairs/Development, Public Policy, Public Administration, Nonprofit Management, Human Rights/Social Justice;
Ten years of leadership experience in social service program development/humanitarian relief/human rights work, which must include direct experience with new project design, program implementation, evaluation, proposal coordination, and technical writing;
Experience in one or more of the following areas a plus: child welfare, opportunity youth programming, affordable housing, mental health, substance abuse treatment, trauma informed care, employment, vocational English language training, refugee resettlement, anti-trafficking, domestic violence and/or prevention programming;
Demonstrated experience with large scale multi-million dollar grants and/or contracts from the US government; and managing private Foundation grants.
Experience working with and living with diverse cultures and social economic conditions.
Language Skills: English fluency (spoken and written) required; additional language ability preferred. Superb oral and written communications skills, including a demonstrated capacity to present programs at conferences and to donors, adjusting message appropriately based on audiences’ familiarity with HHCS and/or subject expertise. Able to read and interpret documents, and communicate with others as necessary to perform job duties effectively.
Computer Skills: Highly proficient with Microsoft Office programs, internet search engines, and web-based data management systems (such as Raiser’s Edge).
Other Requirements: • Must be able to work full-time (M-F, 8:30-5:00) as well as extended hours when needed (nights, weekends).
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
While performing the duties of this job, the employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Must be able to work extended hours when needed (nights & weekends).
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable mi...litary discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.