FocusPoint International is hiring an industry experienced Director of Operations for its Plantation, Florida Crisis Response Center. Must live in Florida and report into the Plantation office. Salary of 85k to 90k based on prior experience plus full benefit package. To fully be considered for this position, please submit a current CV with cover letter. Qualified applicants will be contacted.
Overall Purpose of The Job
The Director of Operations (DO) will be based in Plantation, Florida at the FocusPoint Global Crisis Response Center (CRC).
The incumbent will report to the Chief Operating Officer, however will work closely with the Sr. Director of Response Services to assist in operational direction, specific to the FocusPoint CAP membership program.
The DO will assist in ensuring all operational activity, specific to the CAP program and supporting the Crisis Response Center is appropriately supervised and directed, including 24/7 escalation. The DO ensures constant ability to deliver travel security services, including but not limited to situational awareness of global security events, and the effective communication to clients of those events utilizing pre-defined protocols, while maintaining and delivering the capacity to offer assistance as requested by CAP members.
The DO is responsible for the direction and maintenance of operational planning, while ensuring appropriate readiness to deliver assistance services based on membership needs and global events.
The DO will also assist in the management of non-CAP related international support of clients’ needs and may be asked support with sales and delivery of consulting projects.
FocusPoint International is a privately held, ISO Certified, U.S. based professional services firm, actively engaged in supporting client interests on six different continents. As an independent, global risk consultancy, we are committed to ensuring our clients are adequately protected while simultaneously contributing to their capacity to be competitive, capitalize on opportunity and manage risks, either on land or at sea. The primary aim at FocusPoint is to enable the execution of our clients’ business strategy across the enterprise regardless of location by identifying and controlling risk and minimizing loss at both a strategic and tactical level
Management and Leadership
Direct the CRC security operations logistics
Deliver supervision and guidance to all staff, including 24/7 escalation support of operational needs.
Direct management of Security Operations Managers and Operational Support Specialists (OSS).
Manage global relationships with third party security providers
Operational Service Delivery and Planning
Responsible for resource allocation across core security activity, including situational awareness, Active Monitoring, advice, assistance, consulting delivery and operational readiness.
Oversee the timely delivery of 24/7 intel based on specific client requirements and contractual obligations.
Assist the Dir. of Membership Services, ensuring effective management of all membership needs.
Maintain understanding of the global security situation in order to maintain deployment readiness.
Manage the deployment of necessary assets to provide on-the-ground support to clients or global operations.
Maintain global operational capability through effective management of Process and its outputs, including Concepts of Operations and Plans of Action, Escalation Matrices and Collection Plans
Direct and allocate country planning trips to reinforce and expand operational capability in line with RSC priorities
Ensure 24/7 escalation capability and response.
Ensure quality of the FocusPoint global provider network, relationships, competency and capacity in line with FocusPoint pre-defined requirements.
Continue to assure and reinforce the existing network of global security providers and expand the network as necessary.
AFIMAC is a global risk management and elite security company. For more than 30 years, AFIMAC has helped image-conscious companies and organizations across the globe to plan and execute services that mitigate and eliminate risk. AFIMAC prides itself in the long-term partnerships it establishes with clients to protect people and property in times of crisis and in regular business operations.