Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Health care is constantly changing and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the training needs of an organization helping to heal the health care system. When you join us as an Operational Trainer, you will work with an elite team of trainers who share your energy, passion and commitment to learning and development. You will assess, develop, deliver and measure training to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.(SM)Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.Primary Responsibilities:Develop training programs and deliver learning experiences that are high quality and engaging. Be creative!Demonstrate understanding and effectively communicate how upstream / downstream impacts of operational processes (e.g., first - call resolution, claims accuracy, timelines), impact customers / consumers / providers.Identify and adopt the facilitation approach that best meets the learning styles and needs of the audience, and achieves established learning objectives (e.g., audience analysis, audience engagement)Maintain and apply knowledge of facilitation best practices, and demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches / mechanisms as needed (e.g., technology usage, questioning techniques, story generation)Provide support to production floor as needed to ensure success of employeesResponsible for tracking and reporting assessment scoresProvide feedback on training resultsReport training metrics and generate training related reportsAssist with special department functions as needed such as auditing, claims processing and taking inbound telephone callsExtensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others.May coordinate others' activities.
Required Qualifications:High School Diploma / GED1+ years of customer service experience in a managed care environment (knowledge of health insurance)Experience using Microsoft Excel for reporting, tracking, creating and modifying spreadsheetsExperience using Microsoft PowerPoint to create or modify presentationsExperience managing multiple projects to completion or escalations to resolutionUp to 25% US based travelPreferred Qualifications:Bachelor's Degree (or higher)2+ years of presentation and facilitation experienceKnowledge of adult learning theory and principlesPrevious adult classroom training experiencePrevious experience with virtual presentationsCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Customer Service, Training, Healthcare, Classroom Training, Learning Theory
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.